Returns

OUR COMMITMENT TO SATISFACTION

Online purchases require flexibility and support. We understands that and wishes to create a satisfying and enjoyable shopping experience for you.

Our policies were created to accommodate customer’s needs and address the specific nature of our merchandise. If you cannot find the answer to your questions about our Return Policies on this page, please feel free to visit our Contact Us page for customer service assistance.

GENERAL RETURN POLICY

1) NON-QUALITY RELATED RETURNS:

If there is no quality-related issue but you are still not completely satisfied with your purchase, you may be eligible to return the items for a refund within 7 days of receiving your order.
You will receive your refund after we have received your package and inspected it. The items with signs of use, damage, or removed tags are not eligible for non-quality related returns.
You will be responsible for the shipping fees incurred and we will charge you 20% of your order amount as our restocking fee.
All returned items must be in brand-new condition, unused and with original tags and packaging.

We are not response for the the size issue to exchange in free, so provide us more foot length information to us if you are convenient please. If you are return this item, then you need response for the all of delivery fee involved from us to you, and the return fee from you to us, etc.
It must Propose in 7 days after you receive the item.

2) MIS-SHIPPED ITEMS:

You have the option of

1) exchanging it for the correct item, or

2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange.

All returned items must be in brand-new condition, unused and with original tags and packaging.

3) MISSING ITEMS:

Inform Customer Service if an item is missing from your package. When we have confirmed that an item was missing, we will offer a refund(need to negotiate with our both sides) or begin processing a new one for you. We will be responsible for all shipping fees incurred.

4)QUALITY RELATED RETURNS:

If customer still need the item, we will reship it to you or solution two: estimate the loss of your side, and refund you(need to negotiate with our both sides).
2. If customer not need the item any more, we will 100% refund to you. The item need to be destroy(Need photos to certify)
It must be accompanied by photos or other evidence that clearly demonstrates the problem with the received item.

We reserve the right to certify whether there is a quality issue of the item.
5) LOST PACKAGE:

Inform Customer Service if you did not receive a package by the expected delivery date. Once Customer Service confirms with the courier that your package is lost, you will be offered a refund or your items will be resent.
6) DAMAGED PACKAGE

If your item was damaged during shipping, you are eligible for a refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. we will offer a refund(need to negotiate with our both sides) or begin processing a new one for you. We will be responsible for all shipping fees incurred.
7)INCORRECT ITEM
If your item was incorrect during shipping, you are eligible for a refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. we will offer a refund(need to negotiate with our both sides) or begin processing a new one for you. We will be responsible for all shipping fees incurred.

In addition to the right of cancellation in condition 5 above, we operate a Returns Policy. All items must be returned \’as sold\’: in resalable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements we cannot accept the item back. On the back of the invoice / dispatch note is a returns form and label which both explains the returns process and requires you to complete the appropriate section so we know what action to take.

When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge.

Please Note: When returning items for exchange, an additional postage charge will be required to re-send the exchanged item. When returning an item for a refund we are unable to reimburse the return postage charge.

HOW-TO: REQUESTING A RETURN

We has a very easy system that allows you to track all of your purchases and will allow you to request a return if you have any problems with your order.

Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted Customer Service and explained their reason for the return. Returning packages without prior approval from Customer Service will halt or delay your return.

STEP ONE: SUBMIT A RETURN REQUEST ON MY ORDERS PAGE:

Sign in to My Account and copy the order number send to [email protected] using the email which you using to place order or click Contact Journey West for Return page to send message to us(this way can not with attachment).

Please provide the reason of your return and include as many details as possible, upload photos that clearly demonstrate the problem with the item (if necessary), and the requested replacement item’s name, number and color (if necessary).

STEP TWO: CUSTOMER SERVICE REVIEWS YOUR REQUEST:

Our Customer Service usually will review your request and respond within 24 hours.

STEP THREE: RETURN THE ITEMS WITH A COMPLETED PRODUCT RETURN FORM:

Once Customer Service has approved your request, we will inform you. Please send the return and the completed Product Return Form back to us within 10 days.

STEP FOUR: CUSTOMER SERVICE PROCESSES THE RETURN:

Once we receive the return item and it is in original status, your refund will be processed in 3 to 5 business days. If the package is not in original status, we will some or complete charge fee of the order amount.

When returning an item, we recommend using your local postal service that provides tracking information and a Customs form, instead of a courier agency such as UPS, DHL or FedEx. After you ship out the return package, remember to send the carrier name and tracking number to us.
Once we’ve received your package, we will begin processing your return, which may take up to 3-5 business days. When processing is completed, we will contact you and issue your refund.

In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.
For Paypal, if you are a registered PayPal member, your refund has been completed instantly. You may check your PayPal account for more information regarding the refund. If you are an unregistered PayPal user, it will take 7-45 days for PayPal to process your refund and return the money to your credit card account.
For Credit/Debit Card, it will take 7-45 days for your credit card company to process the refund and credit your account.

 

*Note: The return item must in original condition, should not be used, Or we can not process the return request.
*Note: All money will be refund to your original payment account in USD. If your PayPal account with which you paid your order is no longer available, please contact the PayPal customer service to reopen it. Then, please contact us with your order number for a refund. Your money will be returned to your order original PayPal  account within 3 working days.